Shipping Policy

Shipping Policy

Last updated: 27.09.2024

At Orchis Furnishing Factory Private Limited, we strive to deliver your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website, https://www.orchisfurnishing.com.

1. Shipping Locations

We currently ship to locations within TamilNadu. If your location is not listed, please contact us to see if shipping is available to your area.

2. Processing Time

Orders are typically processed within 3 to 7 business days (Monday through Friday, excluding holidays) after payment is received.
Custom or made-to-order products may require additional time to process. Estimated processing times for these items will be provided during checkout.

3. Shipping Rates and Delivery Times

Shipping costs and delivery times vary based on your location and the size/weight of your order. Shipping rates will be calculated and displayed at checkout.

Standard Shipping: Estimated delivery time is [10 to 15] business days.
Express Shipping: Estimated delivery time is [7 to 10] business days (if applicable).

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing.

4. Shipping Carriers

We use trusted carriers such as ST Courier, KPN Speed Parcel Service or TamilNadu Speed Parcel Service to deliver our products. You will receive a tracking number via email once your order has been shipped.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your delivery. Please allow 24 hours for the tracking information to be updated.

6. Damaged or Lost Items

We take great care in packaging our products to ensure they arrive in perfect condition. However, if your order arrives damaged or is lost in transit, please contact us within 2 days of receipt with your order number and photos of the damaged product, if applicable. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Missed or Failed Deliveries

If a delivery attempt is made and no one is available to receive the package, the carrier may leave a notice or attempt redelivery. It is the customer's responsibility to follow up with the carrier and ensure that the package is successfully delivered. Orchis Furnishing Factory Private Limited is not responsible for missed deliveries or packages returned to us due to incorrect addresses or failure to retrieve them from the carrier.

10. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page, and your continued use of the Website after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us