Return & Refund Policy

Last updated: 27.09.2024

At Orchis Furnishing Factory Private Limited , we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. This policy outlines the terms and conditions for returning products purchased from our website, https://www.orchisfurnishing.com, and receiving a refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• The return request must be made within 7 days of the delivery date.
• Custom or made-to-order items are not eligible for returns unless they are defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at orchisfurnishingfactory@gmail.com  with your order number and the reason for the return.
2. Once your return is approved, we will provide instructions on how and where to ship your item.
3. The item must be returned to us within 7 days of the return approval.

Please note that return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at orchisfurnishingfactory@gmail.com  with photos of the damaged item and your order number. We will work with you to resolve the issue and, if necessary, send a replacement or issue a full refund, including any shipping fees.

4. Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Gift cards.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
• Shipping Costs: Original shipping costs are non-refundable unless the item was defective or damaged. If you return an item, the cost of return shipping will be deducted from your refund (unless we agree otherwise due to damage or defects).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at orchisfurnishingfactory@gmail.com 

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

1. Check your bank or credit card statement again.
2. Contact your bank or credit card provider, as processing times may vary.
3. If you’ve done this and still have not received your refund, please contact us at orchisfurnishingfactory@gmail.com 

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible at orchisfurnishingfactory@gmail.com  If your order has already been processed or shipped, it cannot be canceled, and you may need to follow our return procedure.

9. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us.